Shipping Charges and Delivery
Chocolatier’s World uses the most economical freight option and you will be charged the shipping at cost. A tracking number for your order will be emailed to you at time of dispatch.
It is a condition upon opening of your account that all deliveries will be marked with ‘Authority To Leave’. Chocolatiers World accepts no responsibility for the goods once delivery has been made. If there is a particular location to leave the parcel, please inform us on your order. If instructions are left and there is a failed attempt to deliver, you will be invoiced with a re-delivery charge.
Warranty, Claims and Returns
All goods sold by Chocolatier’s World carry a 1 year limited warranty against manufacturer defects in materials and workmanship under normal use. Written notification must be provided to McEwen-Taylor within 7 days of receiving damaged goods.
If a product is out of stock, this will be added to a back order. All back orders will be dispatched with the customer’s next order unless otherwise instructed. Freight charges on back orders will be subject to our freight policy.